Shipping & Other Policies

Common Sense  

We endeavour to provide a beautiful, unique, handmade product to you.  Be that a bag, cuff, belt or case.  We honestly do our utmost to make our work of the highest quality and dealings of the highest integrity. Our aim in setting up Palmer And Sons is to deal with everyone; customers, suppliers, advertisers, editors etc. as fairly and honestly as possible. In three years we have had less than 1% returns due to displeasure or fault.  We advise any prospective customer to email us and chat about their needs or concerns prior to making a purchase.   We would hope to reach agreement with a customer by using just common sense and decency before the customer need delve into anything mentioned below.  So if you have any issues whatsoever prior, during, or after your purchase then please email us at once nik@palmerandsons.ca

THIS INFO IS IMPORTANT TO YOU, PLEASE ENSURE YOU READ IT ALL.

Orders

All orders are for made-to-order items.  Buyers will be notified of approximate shipping date vie email however the shipping date is typically is between 2-4 weeks after the order is submitted for normal orders, and for orders with further customisation shipping will be agreed vie email.

Handmade

All items are handmade one at a time, as such materials, colors, finish, hardware etc may change, this is part of the pleasure of owning something handmade and unique rather than mass produced.  We as designers reserve the right to make changes to the designs as we see fit in order to enhance the design continually throughout it’s lifespan. 

Custom

Any item ordered with customisation, including but not limited to Bespoke work, non standard leather colors, additional belts or straps or handles, modification of dimensions, custom linings, customers name or initials, additional pockets, or any other customisation or any combination of the above is non refundable other than due to faulty construction or incorrect functionality.

Returns

If an item is faulty you must email info@palmerandsons.ca describing the fault and wait to receive confirmation of the return from us prior to returning the item. 

If within 15 days of receipt you are disappointed with your item then you are able to return the item for store credit or exchange only if the item is in unused condition with original packaging.

Do not accept shipped orders where the shipment packaging appears badly damaged, rather inform the shipper that the shipment looks to be damaged and refuse to accept it.  

Return items returned for reasons outlined above without prior email agreement from Palmer And Sons Designs will not be accepted.  Returns should be shipped with tracking and receiver signature and will only be accepted if shipping is prepaid.  

Shipping

All our items are generally shipped through Canada Post/USPS.  Larger items normally include tracking and insurance, smaller items do not unless specified and paid for by the customer.  International items will only ship after a shipping method is agreed and paid for by the customer.  We will try and find the best price possible however do note that shipping to some far off places worldwide is very expensive for large items.  Items ordered together may ship together where possible, and, where applicable, shipping charges refunded.

We do not guarantee shipping dates in any form.  This is due to differing customs procedures in each country.  Customs officials are allowed to hold items as they see fit.  We do whatever we can to ensure we hit dates agreed with the customer but we never guarantee those dates.

International customers should be aware that we will not ship Surface Mail, and as such the cost of the shipping will be agreed in advance.  Small international items such as Cuffs and Belts normally ship worldwide through Air.  Customers are responsible for all applicable taxes and duties.

All payments must be made through PayPal, any refund will be also made through PayPal.  We will only ship to a valid PayPal address.